Delivery

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Service Guarantee

  • We are committed to serving the customers the best way we can, and one of the ways we do this is by providing excellent customer service.
  • Being our customer isn’t just about ordering and receiving deliveries. It’s about us caring what your whole experience is with us – from the moment you start shopping for products on our website to after your order has been delivered, we put a lot of effort into making sure that our service is nothing short of excellence.
  • Aeclub.com.my understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

Delivery Time

  • Please allow us a minimum of 3 - 5 working days (Klang Valley) for delivery and 5 - 10 working days (Penang Island & Kota Kinabalu) for delivery.
  • Orders are processed daily before 5pm working hour. Any orders placed after this timeframe are processed the next business day.
  • Order placed on Saturday and Sunday and public holidays are processed on the next business day. Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.

NOTE: Please make sure there is someone available at the delivery address provided to accept the parcel during this time.

Delivery Fee

  • Free shipping within (Klang Valley/Penang Island/Kota Kinabalu) with minimum purchase of RM350 and above.
  • Purchase below RM350 subject to delivery charges of RM25 (Klang Valley & Penang Island), RM35 (Kota Kinabalu).
  • Self collect can be made at AsiaEuro Wines & Spirits HQ ONLY at

1 & 3, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya, Selangor.

Monday to Friday, 10am – 5pm, except for public holidays.

Minimum Order Quantity

There’s no minimum order quantity.

Delivery Area

This service is only available for the Klang Valley, Penang Island & Kota Kinabalu.

Proper Packing

asiaeurowines.com packages your order with the utmost care and attention to ensure that you receive your items at the highest quality possible.

Cancellation Policy

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Time Limit for Cancellation Order

The customer holds the right to cancel any order made on asiaeurowines.com

We will be happy to provide a full cancellation order within 24 hours or immediately since the purchase, provided delivery has not been made or out.

AFTER 24 hours, no cancellation will be given.

Condition of Cancelling Order

  • Please note that the order has to be cancelled within 24 hours or BEFORE the items have been despatched from our facilities.
  • If the cancellation is made AFTER the items have been despatched, the customer is held responsible for the cost of returning the items back to our facilities. The delivery cost is non-refundable.
  • If the customer would like to cancel the items after they have been despatched, the customer must deliver the items back to our facilities at the following address within 7 working days after the date of cancellation:

1 & 3, Jalan PJU 3/49, Sunway Damansara, 47810 Petaling Jaya, Selangor.

Monday to Friday, 10am – 5pm, except for public holidays.

Notes of Returning the Product/s

  • The customer is responsible for the delivery of the items back to our facilities after cancellation.
  • Please note that unsealed products are considered sold and are not eligible for return and/or refund.
  • However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.
  • Please exercise caution during packaging and delivery as the items may be affected by heat and sunlight exposure.
  • Please provide proof of delivery via email or WhatsApp us.
  • If any breakage or damage happened during the transit, the customer will bear the complete costs of the items.

Failure of Returning the Product/s

If the customer fails to return the items within 7 days after the date of cancellation, the cancellation request will be revoked and the customer will bear the complete costs of the items.

Payment of Cancellation Order

The full amount paid will be credited to your account, credit card or original method of payment used for purchase, generally within 5 working days after we have successfully processed the returned items.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account statement.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@asiaeuorowines.com or call us through WhatsApp.

Returns & Refunds

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Returns & Refunds

  • Discounted/Promotion items are final and cannot be returned, refund or exchanged.
  • Normal priced items can be returned or refund within 7 days of receiving the product.
  • Please note that unsealed products are considered sold and are not eligible for return and/or refund.
  • Any request for return and/or refund is subjected to the following terms and conditions:
    1. The items are damaged in transit before arriving at your doorstep.
    2. The items that arrived in your mail are not the ones that you originally ordered.
    3. The items are spoiled, contaminated or otherwise not consumable.
    NOTE: For wines, corked bottles sent back to us should still have its original contents, with 80% full – this will help our assessment of the product. Empty bottles will not be eligible for replacement/refund.

Missing Products

  • Getting your order right is extremely important to us. Please check your order upon delivery – we have procedures in place to ensure that every item shows up when and where you want it, but if we missed an item, please email us at
  • Email/WhatsApp us within 3 days to begin the inquiry process at info@asiaeuorowines.com

Product/s and Packing Error

  • Please note that damaged goods and delivery errors must be reported within 3 days of delivery. And to be return to asiaeurowines.com within 7 days.
  • If your order has been packed and delivered incorrectly and it is not what you have been invoiced for, we will put it right for you.
  • If you receive faulty product/s, we will replace it for you or credit your account.
  • Please contact aeclub.com.my immediately if the customer received any product or packing error.
  • asiaeurowines.com is held responsible for the cost of returning the items back to our facilities if the mistake was done by asiaeurowines.com
  • Please note that unsealed products are considered sold and are not eligible for return and/or refund.

Notes for the Customer to Return the Product/s (Mistake of aeclub.com.my)

  • asiaeurowines.com is held responsible for the cost of returning the items back to our facilities, if the mistake is made by asiaeurowines.com
  • Please note that unsealed products are considered sold and are not eligible for return and/or refund.
  • However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.
  • Please exercise caution during packaging and delivery as the items may be affected by heat and sunlight exposure.
  • Please attach the shipping receipt or document to the product/s upon the return to AsiaEuro Wines & Spirits Sdn Bhd.
  • The customer is responsible for the condition of the product deliver back to our facilities.
  • If any breakage or damage happened during the transit, the customer will bear the complete costs of the items.

Notes of Returns & Refunds

  • The shipping and/or delivery charges will not be refunded.
  • For orders that have been shipped, any order that is refused or returned after three attempts to deliver shall be refunded for the amount of the product ONLY.
  • The customer is responsible for all the costs of the return of the products, unless the mistake is by asiaeurowines.com
  • Please note that unsealed products are considered sold and are not eligible for return and/or refund.
  • However, we request that the customer understands the possible hazards during delivery and as such, will not hold us liable for any damages to the items that are sustained in transit.
  • The customer will be held responsible for the delivery of the items back to our facilities for return and/or refund. Please note that the items may be affected by heat and sunlight exposure, thus we advise that the customer exercises caution when packaging the items back for a return and/or refund.
  • asiaeurowines.com reserves the right to not issue any refund if the items are subjected to improper care during their return back to our facilities or due to unreasonable grounds provided by the customer.
  • Please allow for 7 working days for aeclub.com.my to process the request for a refund for any successful return of the items. All refunds will be credited to the account that is used to purchase the items at asiaeurowines.com
  • The customer is advised to take pictures of the items that are packaged for return and/or refund as proof of the condition of the items received. Please email or WhatsApp us the pictures.
  • Exchange of products are not eligible.
  • Any breakages or shortages must be reported to asiaeurowines.com within 3 days of the delivery. This can be done by email or phone. You must have your receipt number, and is subject to approval.

Processing Refund Requests

Once we get your request, we will send you an email or call you to notify you that we have received it and we will also notify you of the approval or rejection of your refund.

Illegitimate Refund Requests

Refund will not be granted if you simply provide no reason/s for the purchased products.

All Refund Requests is subjected to asiaeurowines.com Terms & Conditions and Refund Policy

Payment of Refunds

In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 5 working days since your request has been approved.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account statement.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@asiaeuorowines.com or WhatsApp us.

Return or Refund Procedure

You should accompany your request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Refund Policy.

Terms & Conditions

Please review the following rules that govern the use of this website (“this Website”) before using it.

PLEASE NOTE THAT YOUR USE OF THIS WEBSITE SIGNIFIES YOUR UNCONDITIONAL AGREEMENT TO FOLLOW AND BE BOUND BY THESE TERMS AND CONDITIONS

Although you may bypass this Agreement, your use of this Website still binds you to the Terms and Conditions. We reserve the right to update or modify these Terms and Conditions at any time without prior notice to you, and your subsequent use of this Website signifies your unconditional agreement to follow and be bound by the then-current Terms and Conditions. We encourage you to review these Terms and Conditions whenever you use this Website.

Supply of Liquor to Minors

It is illegal for us to sell alcohol to you if you are under the age of 21 year old and above. It is illegal for you to buy alcohol from us if you are under the age of 21 year old and above and it is illegal if you falsify your details in order to buy alcohol if you are under the age of 21 year old and above.

Non-Sales of Alcohol to Muslims

By virtue of Section 19 (1) and Section 19 (2) Syariah Criminal Offences Act 1997, all Malaysian Muslims are forbidden from buying and drinking alcohol.

In accordance to the legal provisions above, aeclub.com.my will not sell any alcohol products listed on its website to any Malaysian Muslims.

Pricing, Orders & Payment

asiaeurowines.com reserves the right to alter prices at any time. All prices quoted are in Ringgit Malaysia (RM). We endeavour to supply advertised vintages, quantities and pricing, but all orders are subject to availability and confirmation by aeclub.com.my. If any product ordered is unavailable or incorrectly priced, we will contact you and advise you of the correct price, vintage or recommend a suitable substitute. All goods remain the property of aeclub.com.my payment has been confirmed. We reserve the right to limit any sale.

Minimum Order Quantity

There is no minimum order quantity.

Product and Packing Guarantees

Please note that damaged goods and delivery errors must be reported within 72 hours of delivery. If your order has been packed incorrectly and is not what you have been invoiced for, we will put it right for you. Please note that packing errors must be reported within 72 hours of delivery. If you receive faulty product/s, we will replace it for you or credit your account.

Product’s description and information

Please note that all product’s description and information may not be 100% accurate. Eg. Tasting notes and alcohol by volume (ABV%) may vary depends on vintage and sommelier’s experience and knowledge or personal preferences. Furthermore, the product’s image may not be absolutely accurate as well due to changing label or packaging by producers. Do not worry if you received a product which is not match with the image in our website. However, if you do have any doubt regarding the product, do not hesitate to contact us immediately.

Product’s Stock Level

For Bulk Order

For bulk ordering (usually more than 12 bottles and above) please check with us before making any payment to avoid any insufficient stock. If order had been made while there is insufficient stock, full refund will be made or you can wait till the stock arrives, estimate time of arrival will be advised.

Single Product Order

Due to high order occasionally, product in our website will be out of stock without any prior notification. However, full refund will be made if the particular product is out of stock, no charges will incur or you can wait till the stock arrives, estimate time of arrival will be advised.

Product’s Vintage

Please take note that product’s vintage will be changed without prior notification due to product’s batches. Vintage shown in product details might be out of date. Please inform/contact aeclub.com.my to check specific vintage availability.

Pricing Information

We make every effort to correctly display our prices on this website. However, if a price is incorrect, we reserve the right not to proceed with your order at that incorrect price. If a product that you have ordered has been incorrectly priced, we will call you to give you the option of paying the correct price or cancelling your order. Prices shown against each item listed are not inclusive of postage and packaging which will be added to the bill.

Advertisements

asiaeurowines.com endeavours to provide current and accurate information respecting current promotions and “on sale” or “flyer” items on the Website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. asieurowines.com cannot guarantee that products advertised on the Website will be available at the store level.

Asiaeurowines.com reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; and (b) change at any time the products on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person.

Indemnification

You shall indemnify and save harmless asiaeurowines.com and its officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of the websites.

Governing Law

This Agreement and its performance shall be governed by the laws of Malaysia. You consent and submit to the exclusive jurisdiction of the courts and administrative tribunals, as the case may be, located in the City of Edmonton, in Penang, Malaysia, in all disputes arising out of or relating to the use of the websites and these Terms and Conditions.

Severability

These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Headings

The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions.

Entire Agreement

These Terms and Conditions, together with those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except in writing, or by asiaeurowines.com making such amendments or modifications available to it pursuant to the Terms and Conditions.

Privacy Policy

Ownership, Copyright and Trademark

This Website is operated by and is the property of Asiaeuro Wines & Spirits Sdn Bhd (herein refer to as asiaeurowines.com). The domain name, trademarks, trade names, copyright and other intellectual property of and displayed within here are owned exclusively by asiaeurowines.com

asiaeurowines.com expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Website. Access to this Website does not confer, nor shall such access be considered as conferring, upon anyone any license under any of these intellectual property rights. Access to this Website does not authorize anyone to use any of asiaeurowines.com’s names, logos, marks or any other intellectual property in any manner.

Use of Website

This Website and all its contents are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on this Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents, this Website or any related software. The content and software on this Website may be used only as an information resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Website is strictly prohibited.

Access

In its sole discretion, in addition to any other rights or remedies available to and without any liability whatsoever, asiaeurowines.com may at any time and without notice may terminate or restrict your access to any component of this Website.

Personal Information Protection Policy

You consent to the use of your personal information by aeclub.com.my in accordance with the terms of and for the purposes set forth in these Terms and Conditions.

No Endorsements

Links from this Website to third-party websites may be available, however they are meant for convenience only. asiaeurowines.com expressly disclaims any and all liability for the content or use of non- asiaeurowines.com websites that are linked to the Website. It is up to you to take appropriate precautions to ensure that any website you visit is free of destructive items such as worms or viruses.

Liability Disclaimer

Except as explicitly provided in the foregoing paragraphs, asiaeurowines.com makes no representations or warranties of any kind, express or implied, regarding the websites and/or any materials provided on the websites. asiaeurowines.com does not warrant the accuracy, completeness, currency, reliability or suitability of the operation of the websites, or any of the content or data found on the websites, and expressly disclaims all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement.

asiaeurowines.com assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing on the websites or your downloading of any materials, data, text, or images from the websites. In no event shall asiaeurowines.com be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of the websites or content found herein, even if asiaeurowines.com has been advised of the possibility of damages by such parties or any other party.

Privacy/Privacy Statement

We respect your privacy and we will protect it. Any personal information supplied to us will only be used to process your order. Under no circumstances will any personal information you have supplied to us be made available to another organisation unless required by the law.